{"id":13,"date":"2025-03-04T16:43:56","date_gmt":"2025-03-04T15:43:56","guid":{"rendered":"https:\/\/casavinicolaciccariello.com\/?page_id=13"},"modified":"2025-05-28T11:18:07","modified_gmt":"2025-05-28T09:18:07","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/casavinicolaciccariello.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"
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At Ciccariello Winery<\/b><\/span>, we want you to be fully satisfied with your purchase. If for any reason you are unhappy with the product you received, you have the right to make a return within the time allowed by law.<\/p>\n

Right of Withdrawal<\/b><\/h3>\n

Pursuant to Legislative Decree 206\/2005 (Consumer Code), you have the right to withdraw from the purchase contract without having to give reasons within 14 days<\/b><\/span> From the date of receipt of the goods.<\/p>\n

To exercise the right of withdrawal, simply send a written notice by email to the address [insert support email]<\/b><\/span>, indicating:<\/p>\n

    \n
  • \n

    Order number<\/p>\n<\/li>\n

  • \n

    Products to be returned<\/p>\n<\/li>\n

  • \n

    Master data of the order holder<\/p>\n<\/li>\n<\/ul>\n

    Conditions for Return<\/b><\/h3>\n

    Products must be returned:<\/p>\n

      \n
    • \n

      Integra<\/b><\/span>them, not opened or damaged<\/p>\n<\/li>\n

    • \n

      Packed in the original box<\/b><\/span>, including any accessories or information materials<\/p>\n<\/li>\n<\/ul>\n

      Products that have been opened, used, or show obvious signs of tampering cannot be returned.<\/b><\/b><\/p>\n

      The right of withdrawal does not apply<\/b><\/span> to perishable or customized goods, pursuant to Article 59 of the Consumer Code.<\/p>\n

      Mode of Return<\/b><\/h3>\n

      After the notice of withdrawal:<\/p>\n

        \n
      1. \n

        The client has 14 days time<\/b><\/span> to return the products at their own expense to the address that will be provided via email.<\/p>\n<\/li>\n

      2. \n

        We recommend using a traceable service for return shipping.<\/p>\n<\/li>\n<\/ol>\n

        Refund<\/b><\/h3>\n

        Once we receive and verify the integrity of the goods, we will:<\/p>\n

          \n
        • \n

          Refund the amount paid by 14 working days<\/b><\/b><\/span><\/p>\n<\/li>\n

        • \n

          The refund will be made through the same payment method used for the order<\/p>\n<\/li>\n<\/ul>\n

          Le original postage<\/b><\/span> (if any) and those of restitution<\/b><\/span> remain the responsibility of the customer, except in the case of an incorrect or defective product.<\/p>\n

          Damaged or incorrect products<\/b><\/h3>\n

          If you receive a product that is damaged or different from what you ordered:<\/p>\n

            \n
          • \n

            Contact us by 48 hours<\/b><\/span> From delivery by email with clear photos of the damage or error found<\/p>\n<\/li>\n

          • \n

            We will replace the product or refund you at no additional cost<\/p>\n<\/li>\n<\/ul>\n

            \n

            For any questions or needs, our customer service<\/b><\/span> is available to you at: info@cavici.it<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            At Ciccariello Winery, we want you to be fully satisfied with your purchase. If for any reason you are not happy<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"\nResi e Rimborsi | Casa Vinicola Ciccariello<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casavinicolaciccariello.com\/en\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resi e Rimborsi | Casa Vinicola Ciccariello\" \/>\n<meta property=\"og:description\" content=\"Alla Casa Vinicola Ciccariello, vogliamo che tu sia pienamente soddisfatto del tuo acquisto. 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